Give feedback or complain about Birmingham Children's Trust

If you’d like the Independent Review Panel to look at your complaint (stage three of our complaints process), you need to let us know within 20 working days of receiving a letter and report from the manager of the service you’re complaining about, following the Stage two investigation.

The Panel is Independent from the Council. Members of the panel will look at the way your complaint’s been handled and give you chance to have your say. They will consider the findings of the investigation into your complaint and send you a copy of their report within 5 working days of your review. The service or Council will review the findings  / recommendations of the Panel and send you a letter within 15 working days.

If you’re still unhappy with the report you can complain to the Local Government and Social Care Ombudsman.