West Midlands Placement Portal

Even if you are approved on the portal, you cannot access referrals without the correct account user permissions. Once your registration is approved, you must do two things: 

1. Request the correct account roles to access referrals on the portal.  

• If you already have an account, you will only have the Provider Registree role, which allows you to complete and submit a registration spreadsheet. You must request the Provider Offer Manager role to manage referrals and IPAs, and/or the Provider Admin role to edit your profile and upload documents. You can request more than one role.   

• To request the correct user role, complete the form linked in your approval acknowledgement email. This e-mail will be sent to you when your application has been approved, from the e-mail address WestMidlandsPlacementPortalEnquiries@birminghamchildrenstrust.co.uk  

• Do not complete more than one form or this may cause a delay in creating your account.   

• You will be informed when the user roles have been added to your account, which will take up to 7 working days. You must log out and back in again to activate the correct user roles.  

2. Request new accounts, if required 

• To request accounts for other portal users in your organisations complete the form linked in your approval acknowledgement email. This e-mail will be sent to you when your application has been approved, from the e-mail address WestMidlandsPlacementPortalEnquiries@birminghamchildrenstrust.co.uk  

• You must request the Provider Offer Manager role to manage referrals and IPAs, and/or the Provider Admin role to edit your profile and upload documents. You can request more than one role.   

• Due to the portal’s security features, multiple users within the same organisation cannot use a shared email address to create an account. Each user must provide an individual email address when completing the form.  

• You will receive an email from noreply@westmidlandsplacementportal.co.uk with login details and instructions to create your portal account. Please check your junk folder and ensure your organisation’s IT firewall allows the email.  

• It may take up to 7 working days to receive your login details  

3. Incorrect account access  

If you do not have the correct access, please follow the steps below:  

• Search your inbox the e-mail address WestMidlandsPlacementPortalEnquiries@birminghamchildrenstrust.co.uk and for your approval acknowledgement email and complete the form linked within it.  

• Do not complete more than one form, as this will delay your account request.  

• Check that you have requested the Provider Offer Manager role to manage referrals and IPAs, and/or the Provider Admin role to update your provider profile.  

• Log out of the portal and then sign back in to allow any requested permission changes to take effect.  

• If you have completed the steps above and the issue remains unresolved, contact the NEC Service Desk at necdigitalsupport@necsws.com and request that your login details be resent to you.